Địa chỉ: Duy Hải, Duy Xuyên District, Quang Nam Province
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Hoi An South Development Project is located in Thang Binh and Duy Xuyen District, Quang Nam Province. The Project includes nearly 1,000 hectares with total investment capital of 4 billion USD dollars and implemented within 20 years, from end of 2015. The project will comprise of hotels, residential townships, entertainment areas, commercial centers, golf course, etc.
Hạn nộp : 18/10/2019
Lượt xem : 227
MÔ TẢ CÔNG VIỆC
2 years of experience in the related field required for this position
Mô tả Công việc
Ensures the delivery of brand promise and provides exceptional guest service at all times.
Provides excellent service to internal customers in other departments as appropriate.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Establishes a rapport with guests maintaining good customer relationships.
Ensures Food and Beverage Division meets the Hotel’s targets in the areas of Guest Satisfaction Survey and Customer Audits.
Ensures that minimum brand standards have been implemented.
Embraces all Touches of New World Hotel and the Food and Beverage Top 20.
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Maintains par stocks of all equipment and guest supplies as required.
Sets up venue as per guest requirement.
Checks/ tests all audio vision equipment prior to any function.
Places all signage for functions at proper place/ location.
Assists to handle any last minute’s guest’s request and consults immediate Team Leader for advice or solution if encounter any difficulties.
Ensures all linens and equipment are clean before sending to the store.
Works closely with the Housekeeping Department to ensure cleanliness of the function venue at all times.
Works closely with the Engineering Department to ensure the serviceability of all equipment throughout the function.
Works closely with the Art Department in decorating the function venue.
Have a thorough knowledge and understanding of all food and beverage outlets and cross sell whenever necessary.
Fully conversant with all aspects of the Micros System.
Computes bill and accepts payment as required.
Performs the function of cashier as required.
Verifies cash received ensuring only genuine money been collected.
Verifies all credit cards presented by guest before to validity of the card.
Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
Supports the implementation of The People Brand, demonstrating and reinforcing New World Values and Culture Characteristics.