Customer Service Key Accounts Manager (Central) Nộp hồ sơ

Heineken Vietnam Brewery

Người đại diện: B? ph?n tuy?n d?ng

Địa chỉ: Lầu 18&19 Tòa nhà Vietcombank, 5 Công Trường Mê Linh, Quận 1

Số điện thoại: Đăng nhập để xem số điện thoại

Email: Đăng nhập để xem email

Hạn nộp : 31/08/2019

Lượt xem : 109

MÔ TẢ CÔNG VIỆC

JOB PURPOSE:

Ensuring the optimal balance of service and cost for his specific Customers and especially the compliance of his Customers to Logistics Trade Terms.

Driving the interface with Customer Supply Chain teams, managing customer relation, leading joint initiatives and developing partnerships for his specific Customers (e.g. VMI, OSA, etc…)

Ensuring internal alignment with Sales, Finance and Supply Chain teams for his specific Customers

Guaranteeing an efficient management and an operational excellence from order to cash.

JOB DESCRIPTIONS:

1. CUSTOMER SERVICE STRATEGY:

Contributes to overall Customer Service Strategy. Devises and executes the long-term logistics operational strategy for their customers in line with CS&L and Sales Strategy <br>- with a particular focus on delivering optimal balance of service levels and cost as % of revenue and customer satisfaction.

Manages and promotes communication and cross<br>-functional collaboration with Sales and Finance

Executes external communication with customers, ensuring trustful customer relations and Customer Satisfaction

Uses TPM methodology and Customer Value Pillar as tool<br>-kits for continuous improvement as well as External Benchmark

2. ORDER MANAGEMENT AND CUSTOMER RELATIONSHIP MANAGEMENT:

Supports the execution of order processing flow from acquisition to billing/cash for their customers

Collaborates with Order Specialist on specific customer issues/queries/complaints. Acts as escalation if needed.

Actively uses and contributes to the one<br>-source of E2E customer information together with Sales, Trade Marketing, Finance and CS&L.

3. CUSTOMER PROFITABILITY & NEGOTIATION WITH CUSTOMERS:

Actively drives insights on Customer Profitability by:

Monitoring Cost-2-Serve (C2) per Customer

Collaborating with Finance to integrate C2S in Customer P&L.

Continuously improving C2S by coordinating business cases creation with customers

Owns and manages the Logistics Trade Terms (LTT) agreements with Customers, while ensuring:

Development of LTT agreements

LTT agreements are measured, tracked, reviewed, and enforced

Negotiates with customers from the perspective of logistics.

4. CUSTOMER COLLABORATION & JOINT VALUE CREATION:

Gains top management sponsorship

Implements Joint Supply Chain Plan with Customers

Facilitates links between the right people in both companies.

Forges strong personal relationships with key customers and supply management at all levels.

Detects opportunities and implements Supply Chain collaboration initiatives with Customers aiming at joint value creation.

5. MANAGEMENT INFORMATION REPORTING:

Provides clear and accurate information on Customer Service performance via:

Managing the reporting of service level agreements, costs and KPIs (internally and externally) (ex: Case Fill Rate, Cost to Serve, OSA…)

Joint Scorecard with Customers

Ensuring there are clear metrics across all KPIs

Ensuring Root Cause Failure Analysis on KPIs

6. ORGANIZATION AND PEOPLE MANAGEMENT:

Actively drives a customer centric culture in the team and ensures cross<br>-functional alignment.

Effectively organizes and manages a team of people by:

Having right team members and roles in<br>-place

Driving an aligned and focused culture through clear performance targets and regular one<br>-on<br>-ones

Implementing personal development programme including competencies development

Leads and/or contributes to cross-functional projects on a need basis

Actively shares with other OpCos and contributes to Global CS capabilities and CS community on a need basis

- Mức lương: Thương lượng

- Ngành nghề: Chăm sóc khách hàng

- Vị trí công việc:

- Loại công việc: Bán thời gian

- Địa điểm: Sơn Trà

- Số lượng tuyển: 1

Yêu cầu công việc

Yêu Cầu Công Việc Qualifications: University degree Experience / skills required: At least 3-4 of years of relevant experience  Management experience (1-2 years) Ability to effectively work cross-functionally Excellent negotiation & customer relationship management skills with evidence of being able to influence key decision makers within customers Strong E2E Supply Chain knowledge Ability to understand and explain the financial and economic effects of Customer Service Management Financial and commercial understanding Strong project management skills Problem solving & presentation skills Interpersonal skills Experience of working directly with Customers Language(s):  Vietnamese Language English language is preferred 

- Giới tính: Không yêu cầu

- Kinh nghiệm: 0 năm

- Độ tuổi: -

- Trình độ học vấn:

- Ngoại ngữ: - Không yêu cầu

- Hình thức nộp hồ sơ: Mọi hình thức

- Ngày nhận việc: 02/08/2019

- Hạn nộp hồ sơ: 31/08/2019

Chế độ phúc lợi

Phúc lợi Bảo hiểm theo quy định

Mức lương: Thương lượng

Chế độ thai sản: tháng

Nghỉ phép/năm: ngày

Lương tháng 13

Thưởng Tết/Lễ

Phụ cấp ăn trưa

Phụ cấp xăng xe

Du lịch/Nghỉ mát

Bảo hiểm y tế

Bảo hiểm xã hội

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Customer Service Key Accounts Manager (Central)
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