Người đại diện: B? ph?n tuy?n d?ng
Địa chỉ: Lầu 18&19 Tòa nhà Vietcombank, 5 Công Trường Mê Linh, Quận 1
Số điện thoại: Đăng nhập để xem số điện thoại
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Hạn nộp : 31/08/2019
Lượt xem : 270
Ensuring the optimal balance of service and cost for his specific Customers and especially the compliance of his Customers to Logistics Trade Terms.
Driving the interface with Customer Supply Chain teams, managing customer relation, leading joint initiatives and developing partnerships for his specific Customers (e.g. VMI, OSA, etc…)
Ensuring internal alignment with Sales, Finance and Supply Chain teams for his specific Customers
Guaranteeing an efficient management and an operational excellence from order to cash.
1. CUSTOMER SERVICE STRATEGY:
Contributes to overall Customer Service Strategy. Devises and executes the long-term logistics operational strategy for their customers in line with CS&L and Sales Strategy <br>- with a particular focus on delivering optimal balance of service levels and cost as % of revenue and customer satisfaction.
Manages and promotes communication and cross<br>-functional collaboration with Sales and Finance
Executes external communication with customers, ensuring trustful customer relations and Customer Satisfaction
Uses TPM methodology and Customer Value Pillar as tool<br>-kits for continuous improvement as well as External Benchmark
2. ORDER MANAGEMENT AND CUSTOMER RELATIONSHIP MANAGEMENT:
Supports the execution of order processing flow from acquisition to billing/cash for their customers
Collaborates with Order Specialist on specific customer issues/queries/complaints. Acts as escalation if needed.
Actively uses and contributes to the one<br>-source of E2E customer information together with Sales, Trade Marketing, Finance and CS&L.
3. CUSTOMER PROFITABILITY & NEGOTIATION WITH CUSTOMERS:
Actively drives insights on Customer Profitability by:
Monitoring Cost-2-Serve (C2) per Customer
Collaborating with Finance to integrate C2S in Customer P&L.
Continuously improving C2S by coordinating business cases creation with customers
Owns and manages the Logistics Trade Terms (LTT) agreements with Customers, while ensuring:
Development of LTT agreements
LTT agreements are measured, tracked, reviewed, and enforced
Negotiates with customers from the perspective of logistics.
4. CUSTOMER COLLABORATION & JOINT VALUE CREATION:
Gains top management sponsorship
Implements Joint Supply Chain Plan with Customers
Facilitates links between the right people in both companies.
Forges strong personal relationships with key customers and supply management at all levels.
Detects opportunities and implements Supply Chain collaboration initiatives with Customers aiming at joint value creation.
5. MANAGEMENT INFORMATION REPORTING:
Provides clear and accurate information on Customer Service performance via:
Managing the reporting of service level agreements, costs and KPIs (internally and externally) (ex: Case Fill Rate, Cost to Serve, OSA…)
Joint Scorecard with Customers
Ensuring there are clear metrics across all KPIs
Ensuring Root Cause Failure Analysis on KPIs
6. ORGANIZATION AND PEOPLE MANAGEMENT:
Actively drives a customer centric culture in the team and ensures cross<br>-functional alignment.
Effectively organizes and manages a team of people by:
Having right team members and roles in<br>-place
Driving an aligned and focused culture through clear performance targets and regular one<br>-on<br>-ones
Implementing personal development programme including competencies development
Leads and/or contributes to cross-functional projects on a need basis
Actively shares with other OpCos and contributes to Global CS capabilities and CS community on a need basis
- Mức lương: Thương lượng
- Ngành nghề: Chăm sóc khách hàng
- Vị trí công việc:
- Loại công việc: Bán thời gian
- Địa điểm: Sơn Trà
- Số lượng tuyển: 1
- Giới tính: Không yêu cầu
- Kinh nghiệm: 0 năm
- Độ tuổi: -
- Trình độ học vấn:
- Ngoại ngữ: - Không yêu cầu
- Hình thức nộp hồ sơ: Mọi hình thức
- Ngày nhận việc: 02/08/2019
- Hạn nộp hồ sơ: 31/08/2019
Mức lương: Thương lượng
Chế độ thai sản: tháng
Nghỉ phép/năm: ngày
Lương tháng 13
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